Brent from Albuquerque , NM | Wednesday, May 15, 2013
The experience was fine and communication was thorough. I was kept in the loop very well of the steps Zumu was taking with my order. The only thing I would like to see improvement on is the time when Zumu emailed me and said order was completed and submitted to the time I actually received the check.
Natalie M from Fitchburg , MA | Wednesday, May 15, 2013
easy..quick responses from support team-
Jennifer from Sharon , PA | Wednesday, May 15, 2013
Process is easy-only con is the long wait to get my check but other than that no problems! Cash for CDs that are just sitting around..definitely okay with me!
Sarah from Poughkeepsie , NY | Tuesday, May 14, 2013
very easy!!
Tina from New Milford , NJ | Monday, May 13, 2013
grwat!
Chuck from coal township , PA | Monday, May 13, 2013
everything was great would use zumu again
Shelyne from Youngstown , OH | Sunday, May 12, 2013
I am not sure that my experience was exactly "splendid," but it was very decent. Although, like many others, I am sure, I wish my trade in's were worth more money. The service is a great idea, and I am very happy to have found it. In addition to the items that can be traded in, I wish Zumu took computer games, as well as VHS tapes. Also, I have many cd's that I purchased through BMG Music Club. They are original cd's, however, for some reason, Zumu will not accept them. I am not sure what to do with these cd's, as I no longer need them either. One other note, in receiving my payment for my trade in's, getting the actual check took a little over a month. Oops, I do have one more note to say. I did contact customer service at Zumu, and I have to say that they responded quickly, and thoroughly.
Richard from Los Angeles , CA | Friday, May 10, 2013
Service was easy and great.
Tim from Lewiston , ID | Friday, May 10, 2013
Everything has been great with Zumu, EXCEPT the turnaround time it takes to get your check. I've done it twice now. First time it took a month to get the check, but I thought it would get better the second time, but it took a month and a half. If you can improve on that, I would be happy to try again, but until then I am not interested in that long of wait.
Eric from Ceres , NY | Friday, May 10, 2013
The entire process was very quick and easy. Will definitely use Zumu again.
Ryan from Sioux city , IA | Friday, May 10, 2013
IT was great hope to do it again.
Amy from Palm Bay , FL | Friday, May 10, 2013
I sent in about 100 DVD's and CD's. They reviewed them immediately and confirmed payment. I received a check in about a 2 month's. I've heard lots of reviews complaining that it takes to long to get a check. My answer is to those complaints is who else is going to pay you for outdated and used music and movies and ship them for free? My experience was great and worth the wait!
Robert from Morton , IL | Friday, May 10, 2013
Fast delivery of payment. Superb communication of status of transaction. Great website. I seemed to have a few issues with the Android application while entering my contact information. That is my only critique. I loved the scanning function of the mobile application.
Christa from Atlanta , GA | Friday, May 03, 2013
My experience was good overall but the processing and payment takes way too long.
Wendy from Buckeye , AZ | Friday, May 03, 2013
I was initially disappointed when I found out the payment wouldn't be sent for 6 weeks but was pleasantly surprised when the check arrived earlier than projected.
LINN from Greenport , NY | Tuesday, April 30, 2013
yay!
Mike from Herndon , VA | Monday, April 29, 2013
Delays in payment are frustrating.
Tina from New Milford , NJ | Saturday, April 27, 2013
it was great!!! i got all my recent checks but for one...but i will keep doing zumu becuase there are lots of stuff i want and need to get rid of.
Bill from Corvallis , MT | Friday, April 26, 2013
Took quite a long time to get my check but it was worth it getting rid of cds that I now had digitalized a no longer needed. Thanks
Renee from Plainfield , NJ | Friday, April 26, 2013
I wish the check could have come sooner! Otherwise everything else for good.
Steven from Columbia , MO | Friday, April 26, 2013
I am very pleased with my Zumu experience. The only thing is the speed of the actual transaction could be improved, but otherwise, two thumbs up.
Connie from Clearwater , FL | Friday, April 26, 2013
I was very much pleased with all correspondence I had with Zumu. Thank you so much and if I would have more I will be sure to use Zumu. Best Regards, Connie Miller
ROBERT from PATERSON , NJ | Sunday, April 21, 2013
TOOK MUCH LONGER THAN I THOUGHT TO PROCESS AND RECEIVE PAYMENT
Julie from Parrish , FL | Friday, April 19, 2013
With a caveat - it took from February 15 to mid April to process everything. I thought that was a little long, but the transaction was very smooth otherwise. Also, payment was slightly less than expected with no explanation.
Jason from Chesapeake , VA | Monday, April 15, 2013
Speed up the process a little bit.I would use the service more if it didn't take so long.
Joshua from Ripley , WV | Monday, April 15, 2013
The process, though ultimately resulting in payment, was long and drawn out. I called twice during the ~45 days it took after receipt of the items to execute payment. I had the sense that if I hadn't called and checked in every 2-3 weeks, I may still be waiting.
Kelly from Holyoke , MA | Monday, April 15, 2013
Zumu is so easy to use, I will definitely use it again. My only con would be the time it takes to get the check, but I had already read a bunch of reviews online before I used Zumu, so I knew what to expect. Thanks Zumu, what a great service you offer!!
Joanna from Matthews , NC | Saturday, April 13, 2013
I know y'all have had an influx of customers but my only complaint is that it took sooo long to get my check. Much longer than your website said it would. Other than that, it was a great experience!
Joan from Orchard Park , NY | Friday, April 12, 2013
I got to unload alot of my CDS and make cash in the process. Efficient method of reduce/reuse/recycle. Check will come but takes longer than expected. Customer service was friendly and reassuring when I called about that.
Kara from Las Vegas , NV | Friday, April 12, 2013
The process was very easy, my only complaint is that it did take a while to receive my check, but I understand that you are getting busier! Thank you so much for offering this service!
Shawn from Payson , AZ | Friday, April 12, 2013
The whole experience was really easy .....if i had to put a negative comment down it would be that the process from sending my used goods to receiving our check was very long ....but all in all that is a minor complaint I was MOOved at how easy it was
Christa from Atlanta , GA | Friday, April 12, 2013
My experience with Zumu was very good except for the extended wait time to process and receive my check. I think that needs to be worked on.
Jennifer from Saxapahaw , NC | Friday, April 12, 2013
Honest and convient service in every way!
Kathleen from Georgetown , DE | Sunday, March 24, 2013
The processing of my most current shipment seemed to take much longer then previous shipments. It took slightly over 2 months from the shipment date until I received my check. Also, the check was dated 3/2/13, but I didn't receive it until 3/22/13. I've never had this problem before and I WILL continue to use Zumu, because you absolutely have the best offerings I've been able to find.
Michael from Dallas , GA | Saturday, March 23, 2013
The process was easy. The instructions on the web were clear and we received our check!
Tina from New Milford , NJ | Saturday, March 23, 2013
great and awaiting more checks...can not wait till they arrive...very happy
Keith from Hamilton , NJ | Saturday, March 23, 2013
Overall satisfied with my experience. Overall Zumu provided me with the most about of cash for my items compared to other similar sites. I also liked knowing that the disks would be recycled into new items! My only complaint was that payment was slow but customer service nicely explained that there was a high demand which is understandable. Would defiantly use Zumu again!
Kristin from Glenside , PA | Friday, March 22, 2013
I LOVE Zumu! The process is super-easy. The time between receiving the email that a check has been sent and actually receiving said check seems really long. It would be nice to be able to track it or at least have an expected arrival window given in the email so I know when to look for it.
Vic from Dayton , MD | Friday, March 22, 2013
It took a little while longer than expected to get the check (I had actually forgotten about it), but, overall, I'm very pleased with the way you handled our business. Thanks alot. Vic
Zach from Colorado Springs , CO | Friday, March 22, 2013
Thanks. You guys did a great job. No complaints as I just got my checks in the mail.
david from south dartmouth , MA | Friday, March 22, 2013
called and left a message asking why the check was smaller than the estimate and never got a reply. it was only a few dollars but just wanted to know why for next time.
Amanda from chesapeake , VA | Friday, March 22, 2013
Check came in pretty close to the original amount but I would have liked a little explanation for the difference. Process is pretty slow (submitted Dec 30 and received check March 22) Other than those two things, you cant beat getting $$ for old CD's collecting dust. I will use you again.
Sarah from Mechanicsburg , PA | Friday, March 22, 2013
Zumu was so great and easy to use! I really liked how simply it was. The processing took a little longer than what I expected, but I got my check so I'm happy!
Christi from Wylie , TX | Friday, March 22, 2013
My Zumu experience was great and I have recommended it to two schools for fundraisers. The only thing that would make it better would be if there was a way to find out how long it would take to be processed. I was expecting things to be completed in a few weeks, but it was closer to a few months. That's fine, but it would have been good to know that going into the process.
Charles from St. Louis , MO | Friday, March 22, 2013
Great customer service!!!You kept me informed every step of the way. I just sent in another box!!!
Brian from Jackson , MI | Sunday, March 17, 2013
Overall pretty good but I had to make contact because after I processed my order I didn't hear back. When I called I was told I was missing a dvd but I had never heard of it but we got it fixed. I just wish I would have been contacted about the question. Again, once we got problem resolved I received my check pretty quickly. Thanks
John from Trafford , PA | Saturday, March 16, 2013
very satisfied
William from Lawrenceville , GA | Saturday, March 16, 2013
My only complaint is that I received this email asking for feedback before I actually received my check.
Ryan from Owenton , KY | Friday, March 15, 2013
You should have a rating of like 1 to 10 instead of splendid or not so splendid, or questions concerning the different stages of transaction. It was easy to enter bar code although with the 100 that I had it would have been neat to utilize the bar code reader somehow through an ap to do it quicker. Everything about my experience was good besides the turnaround time, which was about 6 weeks. I called 3 weeks in a row and was told that the dvd's had been processed and the check was to be sent out the next week. On the third call I told the young lady that I had been told the same thing the past two weeks, and she promptly got it taken care of. Besides that my experience was splendid.
JENNIFER from PERTH AMBOY , NJ | Saturday, March 09, 2013
The process was to slow. I had to call twice of my check.
Melissa from Fort Mccoy , FL | Friday, March 08, 2013
I just received my check and im pleased with the service....i will be comming back and using zumu very soon..
nicholas from havana , IL | Friday, March 08, 2013
I am overall happy with the experience. Very convenient to ship, but the process is slower than expected. I have recieved only 1 of 2 checks for orders that I shipped back in January & the check came yesterday(3/7). So I plan to continue to send items but hope it will be faster in the future. That or at least for info. updates so I know what is happening. Thanks for everything!
Kathryn from Allentown , PA | Friday, March 08, 2013
Your website is terrific -- easy to use, fun, but despite that I received an e-mail that my check was on it's way, it still has not arrived.
barry from coolville , OH | Friday, March 08, 2013
The communications were great but the process is rather slow. Especially once things are processed and approved, it takes way too long to process and mail checks.
Michael from Jacksonville , FL | Monday, March 04, 2013
Very nice to be able to get a few bucks for my old cd's!
Sharon from Howell , NJ | Monday, March 04, 2013
You have a great service. Easy to use and your team is quick to respond to emails. I really like that you pay for shipping. Also, you pay more than other sites which makes it easier to part with "pre-loved" items. I will be sending items again soon. Thank you.
Rodney from Lexington , KY | Saturday, March 02, 2013
I really liked my experience with Zumu and I will use them again.
Kristin from Palmerton , PA | Friday, March 01, 2013
What a great company! A much better option than throwing old DVD's out or trying to sell them at a yard sale!
Chad from Frederick , MD | Friday, March 01, 2013
Very Courteous and sincere. Always there if I had a question.
Ashliegh from Conway , AR | Friday, March 01, 2013
The process was easy & I got my money!
Rand from Menomonee Falls , WI | Tuesday, February 26, 2013
Great-will be boxing up more to send you soon!
Christa from Atlanta , GA | Monday, February 25, 2013
Overall I had a good experience but even after my items were processed it still to several weeks to recieve my checks. That part was not so great.
Allison from Pompano Beach , FL | Monday, February 25, 2013
I was a little bit disappointed because most of the time, I had no idea what was going on and there was a lack of support to my emails when I asked questions. Otherwise, I guess my experience was okay.
Adrian from Homestead , FL | Monday, February 25, 2013
Good Experience just process from start to end is way to long.
Stephen from Kimberton , PA | Saturday, February 23, 2013
The service was quite painless with the scanning abilities and well worth my time. Great job!
LINN from Greenport , NY | Friday, February 22, 2013
ZUMU is a great way to recycle used CDs & DVDs. The process is easy - all you need is a little patience
Barbara from Coral Springs , FL | Friday, February 22, 2013
well, it was nice that i was able to cash in on some items that were sitting on a a shelf. With that being said, maybe you can add a few cents to items in excellent or new condition. I sent a few brand new movies that were still in shrinkwrapped. A few extra cents would have been a nice surprise. Maybe you can incorporate that into your program. Additionally, the check took a little long in processing and receiving it. Other than that my experience was a gooood one. Thanks!
Wallace from Arlington , TX | Friday, February 22, 2013
Staff kept me informed every step o the way. I'll definitely do business with you again and let my friends know about you.
Debbie from East Lansing , MI | Friday, February 22, 2013
Good job people!
Anthony from Centennial , CO | Monday, February 18, 2013
I like the fact that I can get rid stuff that no one wants, but would like maybe just a little more than .43 cents..but thats fine. Also, the time to get the check is a little slow, but as long as I get it, it's all good. Thanks
Jessica from Naples , FL | Friday, February 15, 2013
I wasn't given a more detailed report about my items and prices.
Erica from Suffern , NY | Friday, February 15, 2013
It was so easy! I have told all my friends about Zumu! I intend to continue to use you guys as long as you are around! :)
Heather from Akron , OH | Tuesday, February 12, 2013
I don't have any real complaints-except that I would like to have been notified with an update to my total amount of payment after you recieved my cd's.
gail from baltimore , MD | Thursday, February 07, 2013
wonderful service would do it again
Jennifer from Sharon , PA | Monday, February 04, 2013
Only complaint is the amount of time it took to process my items and have my check sent. I mailed out my CDs at the end of November and received my check mid-January. But I cashed my check with no problem so overall it was a good experience.
Alison from Albuquerque , NM | Monday, February 04, 2013
Great, it was just a long turn around time.
Leonard from Richmond , VA | Monday, February 04, 2013
Delighted.
Jamie from Dearing , GA | Monday, February 04, 2013
I think it took about a month from start to finish and I was kept informed of the process through emails which was very appreciated. I would recommend this service to others and will use it again! Thanks!
christena from Niceville , FL | Sunday, February 03, 2013
It was very easy using the site. That part I was pleased with. However the turn around time from the time I received the email stating the my product had been recieved to recieving my payment seemed a bit extensive. I originally mailed my products off in the early part of December, and did not recieve payment until the last part of January.
Jill from Berea , OH | Saturday, February 02, 2013
I had a great experience with zumu, my only complaint was after I got an email saying payment was on it's way it took over 2 weeks for the check to finally reach me. I emailed zumu questioning when it was coming and soon after that I got an email saying it was on it's way. Other than that no probems, great service!
Antoinette from Rochester , NY | Saturday, February 02, 2013
the receipt of my check was sloooow coming......but all is good! I would use Zumu again.
Bill from Lafayette Hill , PA | Saturday, February 02, 2013
I have used you guys for the last three big trades and the biggest obstacle is the time between receiving the merchandise and the receipt of the check all three times just over a month. Other then that which I know takes time to sort thru the items, your the best :)
Katherine from Carl Junction , MO | Saturday, February 02, 2013
Just got both my checks totalling $42.50. The wait time for checks was about 2 months, but it was a great way to sell old CDs so they don't end up in the landfill. After I ripped all my CDs to my computer, this was such an easy way to get rid of them and make a little extra cash. Thanks Zumu!
Tina from Raleigh , NC | Friday, February 01, 2013
Everything was easy and simple!!!! And you kept me informed of the status every step of the way!!! And I received my refund in a timely manner!!! Thanks so much!!!
Kimberly from Aurora , IL | Wednesday, January 30, 2013
Doing a great job
Jennifer from Riverside , CA | Saturday, January 26, 2013
Zumu is FANTASTIC! Fast! And I have some extra money! YAYNESS! :) Thanks, Zumu!
Jonathan from Carnegie , PA | Wednesday, January 23, 2013
easy peasy
jonathan from cincinnati , OH | Wednesday, January 23, 2013
your service is fast and great, can't wait for the day you buy PC games:) i will always be a loyal customer thanks alot and keep up the good work.
ROBERT from BOWIE , MD | Tuesday, January 22, 2013
I feel you need to improve your communications when it comes to informing customers when they would receive payment/donations. Your generic emails need to be more informed, rather than to say "its on it way". Example: You completed my review of products 01/07/2013, if it normally takes 2 weeks to process payments, then you should indicate that to the customer, so they have a better understanding of your process. I have over 3000 DVDs I would like to process with your company, but I again, the payment process needs to be clear and upfront.
Donna from Greenville , NC | Tuesday, January 22, 2013
Even though there was an issue initially with my payment I did have a quick response on resolving it and look forward to doing further business with Zumu
Alvin from Valley Stream , NY | Tuesday, January 22, 2013
The turn around time to recieve my check was extremely long compared to other sites.
john from north port , FL | Tuesday, January 22, 2013
it was agood experience with zumu happy with everthing
Jason from South Milwaukee , WI | Thursday, January 17, 2013
I did have a problem with Zumu and my order. However they worked with me right away to handle that problem. I would be more than willing to use them again and tell others about using them.
Aracely from El Paso , TX | Thursday, January 17, 2013
My experience was excellent I could not be happier. Thank you very much for everything
Jennifer from Riverside , CA | Wednesday, January 16, 2013
Zumu is FANTASTIC!!!! I will absolutely be doing business with them again! THANK YOU, ZUMU!!!! :)
jennifer from mooresville , NC | Tuesday, January 15, 2013
I love it. So simple. You guys pay the shipping is the part that made me give it a try.
Michele from Murrieta , CA | Sunday, January 13, 2013
Easy transaction. When I had a question and e-mailed customer support, I received an answer the next business day. I would highly recommend this company.
Dana from East Falmouth , MA | Sunday, January 13, 2013
I submitted 2 large orders to you (4 to 5 big boxes each). One of the orders seemed to get 'stuck' and required some emailing on my part to get it moving again. Other than that it was perfect. When I did need to email ZUMU to inquire about my orders, your response was very quick and provided all the detail I needed. So I'd give you guys 98 out of 100 on this experience (and I am a tough grader!). I've already told several friends about you. I'm my 50's .... so many of my friends have lots of old movies and CD's to unload.
Erik from Pittsburgh , PA | Friday, January 11, 2013
I was quite pleased with the service.
Jennifer from Greeley , CO | Friday, January 11, 2013
It took forever for me to receive a check (nearly 2 months!). I had actually forgotten I had even done it.
william from north hills , CA | Friday, January 11, 2013
Thank you for being so patient with my order. Appreciate the buyback :)
Abigail from Yonkers , NY | Friday, January 11, 2013
The experience was good but the turnaround time was way too long.
John from Trafford , PA | Friday, January 11, 2013
very pleased and always got speedy responce to any problem
Robin from Houston , TX | Friday, January 11, 2013
Good experience...constant update on progress appreciated
Paul from Linthicum , MD | Friday, January 11, 2013
I had a pretty good experience with Zumu overall. It seemed some items were really under-priced though. From the time I mailed the items until the time I received notification that payment was underway seemed to take a few more weeks than I expected. BUT, overall - I didn't really have a problem with Zumu. Would use again if the pricing was right.
Tammy from Baltimore , MD | Friday, January 11, 2013
It took a long time to receive my last two checks-or it seemed longer than it did to receive the first, anyway. But, when I inquired about it I was given a prompt response.
Tina from New Milford , NJ | Tuesday, January 01, 2013
excellent will sell to you again!!!
Kathryn from Manchester , CT | Tuesday, January 01, 2013
I was pleased with the free shipping of items and the overall process. This is not a site to use if you're looking for a quick $ turnaround. Zumu doesn't claim quick turnaround either, as they need to inspect all the items you ship to them to ensure they're ready for resale. I would recommend this site to anyone, they took a large load of pre-loved items off of my hands in the hopes that someone else could make use of them.
Stefanie from Chepachet , RI | Monday, December 31, 2012
I was very happy that the experience was so easy and great!! I will definately be doing this again.
Joseph from Port Ewen , NY | Monday, December 31, 2012
Very easy to use service. Wish I could get more for each DVD but it is the easiest way to get rid of the 400 DVDs I wanted to sell.
Kathleen from Georgetown , DE | Sunday, December 30, 2012
I checked many different sites that buy CD's and DVD's, but no other site compared to the offers I received on Zumu. I've already submitted two orders and am just about ready to submit a third.
mike from moon township , PA | Sunday, December 30, 2012
Great service. Keep it up.
Tina from New Milford , NJ | Sunday, December 30, 2012
great!! rtrying to find more to sell to u
jennifer from mooresville , NC | Sunday, December 30, 2012
This is a really great way to clean the clutter out of my house and make a small amount of extra money. I saw a commercial for it and wish I had knew about it sooner. I would have used it last year too.
David from Manitowoc , WI | Sunday, December 30, 2012
It took what appeared to be over a month for you to process my CD's and get me a check. Otherwise the experience was acceptable.MOO
Debbie from Castle Rock , CO | Saturday, December 29, 2012
Overall, I was very impressed with the entire experience
Danielle from Milford , PA | Saturday, December 29, 2012
I couldn't be more thankful for Zumu! I have an extensive collection of CDs, DVDs, etc, and had no more space unless I got rid of some things. Really, I was so concerned about making the choice of throwing out my possessions or giving them away. Although I was a little disappointed in the value of the items I traded in and it took almost 2 months for everything to process before I could expect a check in the mail, it was for the best. Again, thank you so much for your service!
John from Johnstown , PA | Saturday, December 29, 2012
Everything went fine. Easy navigation. Would have liked to have received a little more per CD/DVD....some did not even get $1.00 for the trade-in. Thank you.
David from Malta , NY | Saturday, December 29, 2012
i was happy to get rid of all the stuff i sent you. and i thought that the price you gave me was far for i was giving you. my only criticism is that it took a long time to get the check. but ill def use you again when i get enough old dvds. thanks!
Andre from Charlotte , NC | Saturday, December 29, 2012
It took over two months to close out our trade in. After I sent an email requesting status, they then told me that some items that were listed on the inventory sheet were missing. And that was over a month into this transaction. And we triple checked our sheet before we closed the box, so we KNOW nothing was missing. No communication and extremely slow processing of the trade in. We ended up receiving our check a day before Christmas and it was without the money of the supposed "MISSING" items. We will NEVER do this type of transaction again.
Lauren from Dayton , NJ | Saturday, December 29, 2012
very slow on sending a check back
hazel from anniston , AL | Saturday, December 29, 2012
it took longer than i thought it would but being right around the holidays to be expected thanks zumu was very happy with your service will be using again soon thanks Chris Posada
Clifford from Clifton Park , NY | Saturday, December 29, 2012
It was as easy and quick as advertised and you make it fun too! I have already recommended Zumu to several friends. Thank You!!
Jodie from Mountain Home , TX | Saturday, December 29, 2012
Easy way to make a few extra bucks and clean out the closet.
Chris from Sayreville , NJ | Saturday, December 29, 2012
Everthing went well. I just think the checks should go out a little faster. Other than that I would recomend using them as i would.
Sara from Waterford , MI | Saturday, December 29, 2012
Great!
thomas from windsor , VA | Saturday, December 29, 2012
Only thing is I wish you would accept more than 1 of each title. Say maybe 2 or 3. Everything was good.
Michael from Dunbar , WV | Saturday, December 29, 2012
My experience was a good one with Zumu. I sold them my games and they sent my check. All worked out good. I'll definitely use Zumu again when I wanna sell more of my games.
Amanda from Indianola , IA | Saturday, December 29, 2012
Doing business with Zumu was fast and easy. I got my check within an appropriate amount of time and for the amount I was promised! I will definitely do business with Zumu again!
Gary from Penryn , CA | Saturday, December 29, 2012
Good moo-rning - Order took moo-re time than expected but all is moo-re than good now. I will be moo-ving moo-re CDs your way as soon as I get a few moo-ments.
Donna from Decatur , GA | Friday, December 28, 2012
I waited more than a month for payment, but considering it was "bonus" money, not a big deal.
Kayla from Port St. Lucie , FL | Friday, December 28, 2012
Overall I had a great experience with Zumu and will definitely use the site again!