An Instant, 24/7 Answer to “Where's My Package?”
Zumu AI automates shipment tracking and delivery questions, reducing the call load on your operations team.
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24/7 Always On
Answers every call day and night, even on holidays.
Multilingual
Talks to your customers in their own language.
Instant Response
Replies in the first second, with no hold time.
What Zumu handles for you
Discover the most common conversation types Zumu AI takes over in your industry.
Shipment Status Lookup
Provide real-time shipment status using the tracking number.
Delivery Scheduling
Plan or update the delivery time together with the customer.
Address & Time Updates
Update delivery details over a call or message.
Driver-Customer Updates
Automatically share driver location and ETA.
Returns & Damage Routing
Route return or damage reports to the right process.
B2B Order Tracking
Provide bulk order tracking for your corporate customers.
How a call flows
See how a single call is handled from start to finish.
Customer calls with a tracking number
Zumu reads the shipment status
Delivery time is updated
Confirmation sent to customer
Products that power this solution
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